We require specific information to offer our Services to you. For instance, having an account is necessary to create or post content through Inclusify. When you opt to share the information listed below with us, we collect and utilize it to operate our Services.
2.1 Basic Account Information
Information about yourself may be provided to Inclusify by filling in forms on our Services or through correspondence via phone, email, or other means.
This includes information when you:
- Register to use our website
- Subscribe to our Services
- Download educational content
- Search for a product or service
- Engage in discussion forums
- Enrol in a webinar
- Participate in a competition, promotion, or survey
- Sign up for our training program
- Submit a support ticket to our team
When creating an account, necessary personal data must be provided to enable us to furnish our Services to you. The personal information includes your name, address, email address, password, phone number, credit card details, and photograph. None of this personal information is publicly shared
2.2 Contact Information and Mailing Lists
Your personal contact information, such as your email address, is used by Inclusify to authenticate and maintain the security of your account and our Services. This information helps prevent spam, fraud, and abuse. Additionally, it assists in personalizing our Services and sending you relevant information. By providing your phone number, you consent to receiving calls related to your usage of our Services. You have the option to update notification settings and unsubscribe from email notifications.
When you email us, we retain the content of your message, your email address, and contact information to respond to your inquiry.
As a controller, you have the option to upload your email and SMS contacts to Inclusify to utilize our email marketing features. By uploading contacts, you affirm that you have lawfully obtained consent from these contacts to utilize their personal contact information for processing, whether it pertains to marketing or other purposes.
2.3 Payment Information
Payment details, such as credit or debit card number, PayPal address, card expiration date, CVV code, and billing address, may be provided to pay for your subscription or other offerings within our services.
This information is securely transmitted to our payment processor, Stripe Inc. Post-transaction, your sensitive information (credit cards, social security numbers, financial details, etc.) is not stored on our servers.
During your visits to our Services, we may automatically gather information about your login and current location, obtained from signals such as your IP address or device settings. This data aids in securely establishing and maintaining your account and providing our services to you. We also retain your time zone settings to ensure the proper functioning of our Services.
3.2 Links and Product Usage
We monitor how you interact with links across our Services to facilitate the operation of our services. This includes tracking links within emails we send and actions taken when utilizing various features within our offered products.
When you link your social media profile to Inclusify, we may collect and store the link to your avatar and access links to photos stored on your social profiles. This information is utilized to deliver our Services to you.
3.4.1 Information you provide:
- Fulfilling our contractual obligations
- Informing you about similar goods/services
- Notifying you of Service changes
- Presenting content effectively
3.4.2 Information collected about you:
- Service administration and internal operations
- Service improvement
- Participation in interactive features
- Enhancing Service safety and security
- Advertising effectiveness measurement
- Offering suggestions to users
3.4.3 Information from other sources:
We may combine information from different sources for various purposes as described above, including tracking referrals from affiliates using browser cookies.
3.5 Private Messages
When you connect your social media profile to Inclusify, we may collect and retain your personal messages. For instance, linking your Twitter profile allows Inclusify to retrieve your Direct Messages on Twitter.
3.6 Log Data
We receive information when you engage with our Services, even without an account. This log data encompasses IP address, browser type, operating system, referring web page, pages visited, location, device information, and cookies. This data helps operate and secure our Services, analyze usage, and improve quality.
Additionally, we may use screen casting tools to record usage for Service enhancement purposes and to deliver a better user experience.
These automatic log data collections may include:
- Technical information
- Information about your visit, including URLs, page interactions, response times, and errors
- Phone numbers used to contact customer service
- Video recordings of your web sessions while browsing our website
We are committed to crafting valuable tools that enhance the efficiency and productivity of businesses and agencies managing social media at scale. Leveraging all available information aids us in providing and supporting our Services. Here’s how:
4.1 Provide, Improve, and Develop Services
Utilizing this information allows us to deliver Services efficiently, support your usage, and implement enhancements by understanding your interactions with our Services.
When location information is available, we tailor Services for you and others, such as automatically recognizing your location to facilitate scheduling messages in your time zone.
We conduct surveys, research, feature testing, and analyze gathered data to assess, enhance, and develop new products or features, as well as troubleshoot and perform audits.
4.2 Communication with You
We might acquire information about you when you use any of the Services we offer. Whenever we collect data, we notify you that it may be shared internally and combined with other data gathered on our Services. For instance, when you link your Facebook account to Inclusify, you can choose to allow Inclusify to collect specific data from Facebook on your behalf.
Private information about your business profiles from connected social network profiles like Facebook, LinkedIn, Twitter, YouTube, and Instagram may also be received by Inclusify.
Regading Google data, our usage is limited to accessing and storing analytics, comments, and posts from your YouTube accounts. We integrate with YouTube API Services to offer YouTube functionality within our applications. Utilizing Inclusify means you also agree to abide by the YouTube Terms of Service.
In real-time, we access data from your Google Analytics account when authorized through our reporting area. Additionally, we securely store access tokens from Google to enable us to publish on your behalf to Google My Business and YouTube. These access tokens can be revoked at any time through your Google Security Settings.
Every time we receive data from an integrated platform, you’ll be informed about the collected data and required to provide consent for Inclusify to receive and process your personal data from these platforms on your behalf.
We do not sell or trade your personally identifiable information, except to trusted third parties assisting in operating our Services, conducting our business, or servicing you, provided they agree to maintain confidentiality and comply with GDPR.
Your information may be released if we believe it is necessary to comply with the law, enforce site policies, or protect our rights, property, or safety, or those of others.
Non-personally identifiable visitor information might be shared with other parties for marketing, advertising, or similar purposes.
6.1 Sharing You Control
We share or disclose your personal data with your consent or direction, such as authorizing a social network or third-party app to access your account. When sharing content via your Inclusify account to a third-party service, you control the content flow.
Adding a team member or client to your account may involve sharing personal data with them, allowing you to control the data flow via Inclusify’s tools and settings.
Subject to your settings, we provide certain third parties with personal data to assist in offering or operating our Services.
6.2 Service Providers and Advertisers
We engage service providers worldwide to perform functions and understand the use of our Services, ensuring confidentiality, security, and limited use of your personal data.
Payment information is shared with payment service providers for processing, fraud prevention, dispute resolution, and card acceptance.
Your information may be shared with advertisers and ad networks to deliver relevant ads, utilizing collected data for personalized advertising on third-party websites.
6.3 Affiliates and Change of Ownership